Together with representatives of the government we’ll tackle the Romania’s evolution as a destination for business services.
In the context of industry’s maturity and workforce challenge we need to figure out the next steps to be made for a better cooperation between the authorities, the academic institutions and the companies acting in the field.
Speakers:
Maria-Manuela Catrina, State Secretary in the Ministry of Communication and Informational Society
Ciprian Dan, Location Head at Wipro BPS
Catalin Iorgulescu, Member of Managing Board, ABSL Romania / General Manager, Samsung SSCE
Shibu Nambiar, SVP & COO, Genpact Europe, LatAm & Africa
Raluca Andreea Popa, Advisor, Ministry for Business Environment, Commerce and Entrepreneurship, InvestRomania
Topics:
• Legislative changes and their impact on the industry
• Governmental Programs to support the outsourcing industry
• Repositioning of business dynamics. The direction that the current model of doing business needs to evolve and trends in each of the SSC, ITO, BPO field
• Romania’s main competitive advantages as an outsourcing destination
The companies are willing to outsource more, as they are challenged by an increasing need for transparency and fast response to the market needs, additionally they want more value at lower costs. It’s the moment of younger and smaller technology companies hoping to disrupt incumbent businesses with better service, more innovative products, lower prices, and the ability to respond flexibly to changing customer habits and preferences.
Data Security Becomes Top Priority. Development of new technologies has raised the level of security concerns, while Io T prevalence further intensifies the risks. Thus, 2017 is expected to observe the emergence of Security-as-a-Service, offered by specialized security BPO service providers. Enterprises and outsourcing agencies will strive to protect the data, irrespective of its size and location.
Speakers:
Liviu Lazarescu, IT Delivery Head for Romania Operations, Wipro Technologies
Daniel Idzkowski, Associate Director – Global Corporate Relations, CIMA
Olivier Hecq, Head of SSC IT, Societe Generale European Business Services
Marius Scuta, National Director, Head of Office Department and Tenant Representation at JLL
Mihaela Apostoleanu, Senior Director, Oracle EMEA Business Operations
Topics:
• RPA
• Digital redefining the industry
• Leading a remote workforce and ensuring that employees working from home are keeping your data confidential
• Moving from on premise to cloud services and how to manage these changes
• Omnichannel infrastructure
• Cybersecurity concerns
Recruitment has become difficult, and strategic. It’s a fact that there is a tight competition between companies when it comes to the workforce and that the attrition strategy must evolve from looking into the market to expanding the pool of talents. Educational system holds the keys. Traditional universities and also alternative schools are now more focused than ever to meet the employers needs and this is a joint effort of academic society and companies working together.
Technology has transformed the modern workplace and the remote workforce is an ascending trend. Relocation and reconversion are also new paths to be explored.
Onboarding is only the first step, being followed by ways to achieve employee engagement, motivation, recognition and talent management. Being a human resources manager in this industry is not at all a simple job.
Speakers:
Melania Mirea, Member of Management Board at BCR Pensii
Daniel Idzkowski, Associate Director – Global Corporate Relations, CIMA
Antoniu Panait, Managing Director, Vastint Romania
Mihaela Dobre, Learning & Development Manager EMEA, Stefanini
PhD Prof. Dorel Mihai Paraschiv, Vice-rector - Liaison with the social and business environment, cooperation with students, ASE
Jymmy Soare, Vice President, Genpact
Topics:
• Increasing the pool of students with IT and BPO related skills and competences
• Relocation of young people after graduating university Bringing in and retaining new talents in 2 and 3 tier cities
• Professional reconversion as a tool to explore a new pool of candidates
• The skill-sets required to be successful in shared services changing field
• Financially educated Millennials