Romanian Outsourcing Summit


Third Edition
Sheraton Hotel, Bucharest - Platinum Hall
23 March 2017

Register

About the Event


Outsourcing Today, the integrated communication platform of the business services sector, powered by The Diplomat Bucharest, presents the Third Edition of the ROMANIAN OUTSOURCING SUMMIT on March 23th 2017, Bucharest.

Romania delivers services in 25 languages with more than 100 thousand specialists employed in the outsourcing industry and business services, and based on an estimated growth of 15-20% it will comprise 4-5 % of the country GDP by 2020.
The main trends the global business landscape faces right now, ruled by the impact of internet and interconnectivity are technology disruption and digitization and the winning organizations are those that can adapt quickly and drive business transformation on an ongoing basis.
The summit brings together industry experts, academic figures and authorities to discuss the steps to be done towards an efficient cooperation between authorities and the industry stakeholders and the trends that will alter the actual business model.
This event is a tightly focused networking, business development and learning platform for executives from SSC, ITO, BPO organizations.


TOPICS

• Legislative changes and their impact on the industry
• Repositioning of business dynamics. The direction that the current model of doing business needs to evolve and trends in each of the SSC, ITO, BPO field
• Romania’s main competitive advantages as an outsourcing destination
• Leading a remote workforce and ensuring that employees working from home are keeping your data confidential
• Moving from on premise to cloud services and how to manage these changes
• Omnichannel infrastructure
• Cloud-based software helps employees manage operations remotely and deploy solutions quickly. A flexible workplace that can be carried to places such as home, hotels, and airports is one way to ensure high productivity
• Cybersecurity concerns
• Increasing the pool of students with IT and BPO related skills and competences
• Virtual Workforce on the Cloud with Mobile Cloud Computing (MCC0)
• Relocation of young people after graduating university Bringing in and retaining new talents in 2 and 3 tier cities
• Professional reconversion as a tool to explore a new pool of candidates
• The skill-sets required to be successful in shared services changing field
• Financially educated Millennials

Agenda


March 23, 2017
8:30 - 9:00
Registration
9:00 - 10:45
Plenary Session - Outsourcing landscape, opportunities and challenges
Together with representatives of the government we’ll tackle the Romania’s evolution as a destination for business services.
In the context of industry’s maturity and workforce challenge we need to figure out the next steps to be made for a better cooperation between the authorities, the academic institutions and the companies acting in the field.
Speakers:
Maria-Manuela Catrina, State Secretary in the Ministry of Communication and Informational Society
Ciprian Dan, Location Head at Wipro BPS
Catalin Iorgulescu, Member of Managing Board, ABSL Romania / General Manager, Samsung SSCE
Shibu Nambiar, SVP & COO, Genpact Europe, LatAm & Africa
Raluca Andreea Popa, Advisor, Ministry for Business Environment, Commerce and Entrepreneurship, InvestRomania
Topics:
• Legislative changes and their impact on the industry
• Governmental Programs to support the outsourcing industry
• Repositioning of business dynamics. The direction that the current model of doing business needs to evolve and trends in each of the SSC, ITO, BPO field
• Romania’s main competitive advantages as an outsourcing destination
10:45 - 11:00
Q&A
11:00 - 11:15
Coffee Break
11:15 - 12:15
FIRST SESSION: TECHNOLOGY TRENDS INFLUENCING THE SERVICES INDUSTRY
The companies are willing to outsource more, as they are challenged by an increasing need for transparency and fast response to the market needs, additionally they want more value at lower costs. It’s the moment of younger and smaller technology companies hoping to disrupt incumbent businesses with better service, more innovative products, lower prices, and the ability to respond flexibly to changing customer habits and preferences.
Data Security Becomes Top Priority. Development of new technologies has raised the level of security concerns, while Io T prevalence further intensifies the risks. Thus, 2017 is expected to observe the emergence of Security-as-a-Service, offered by specialized security BPO service providers. Enterprises and outsourcing agencies will strive to protect the data, irrespective of its size and location.
Speakers:
Liviu Lazarescu, IT Delivery Head for Romania Operations, Wipro Technologies
Daniel Idzkowski, Associate Director – Global Corporate Relations, CIMA
Olivier Hecq, Head of SSC IT, Societe Generale European Business Services
Marius Scuta, National Director, Head of Office Department and Tenant Representation at JLL
Mihaela Apostoleanu, Senior Director, Oracle EMEA Business Operations
Topics:
• RPA
• Digital redefining the industry
• Leading a remote workforce and ensuring that employees working from home are keeping your data confidential
• Moving from on premise to cloud services and how to manage these changes
• Omnichannel infrastructure
• Cybersecurity concerns
12:15 - 12:30
Q&A
12:30 - 12:40
Coffee Break
12:40 - 14:00
SECOND SESSION: ONBOARDING NEW PEOPLE
Recruitment has become difficult, and strategic. It’s a fact that there is a tight competition between companies when it comes to the workforce and that the attrition strategy must evolve from looking into the market to expanding the pool of talents. Educational system holds the keys. Traditional universities and also alternative schools are now more focused than ever to meet the employers needs and this is a joint effort of academic society and companies working together.
Technology has transformed the modern workplace and the remote workforce is an ascending trend. Relocation and reconversion are also new paths to be explored.
Onboarding is only the first step, being followed by ways to achieve employee engagement, motivation, recognition and talent management. Being a human resources manager in this industry is not at all a simple job.
Speakers:
Melania Mirea, Member of Management Board at BCR Pensii
Daniel Idzkowski, Associate Director – Global Corporate Relations, CIMA
Antoniu Panait, Managing Director, Vastint Romania
Mihaela Dobre, Learning & Development Manager EMEA, Stefanini
PhD Prof. Dorel Mihai Paraschiv, Vice-rector - Liaison with the social and business environment, cooperation with students, ASE
Jymmy Soare, Vice President, Genpact
Topics:
• Increasing the pool of students with IT and BPO related skills and competences
• Relocation of young people after graduating university Bringing in and retaining new talents in 2 and 3 tier cities
• Professional reconversion as a tool to explore a new pool of candidates
• The skill-sets required to be successful in shared services changing field
• Financially educated Millennials
14:00
Networking Lunch

Confirmed Speakers


  • Portfolio Item

    Maria-Manuela Catrina

    State Secretary in the Ministry of Communication and Informational Society

    Portfolio Item

    Ciprian Dan

    Location Head at Wipro BPS

    Portfolio Item

    Catalin Iorgulescu

    Member of Managing Board, ABSL Romania / General Manager, Samsung SSCE

  • Portfolio Item

    Shibu Nambiar

    SVP & COO, Genpact Europe, LatAm & Africa

    Portfolio Item

    Raluca Andreea Popa

    Advisor, Ministry for Business Environment, Commerce and Entrepreneurship, InvestRomania

    Portfolio Item

    Daniel Idzkowski

    Associate Director – Global Corporate Relations, CIMA

  • Portfolio Item

    Olivier Hecq

    Head of SSC IT, Societe Generale European Business Services

    Portfolio Item

    Marius Scuta

    National Director, Head of Office Department and Tenant Representation at JLL

    Portfolio Item

    Liviu Lazarescu

    IT Delivery Head for Romania Operations, Wipro Technologies

  • Portfolio Item

    Melania Mirea

    Member of Management Board at BCR Pensii

    Portfolio Item

    Antoniu Panait

    Managing Director, Vastint Romania

    Portfolio Item

    Mihaela Dobre

    Learning & Development Manager EMEA, Stefanini

  • Portfolio Item

    Diana Bocaneala

    Head of People Development and Recruitment, ENDAVA CE

    Portfolio Item

    Mihaela Apostoleanu

    Senior Director, Oracle EMEA Business Operations

    Portfolio Item

    Jymmy Soare

    Vice-President, GENPACT

  • Portfolio Item

    PhD Prof. Dorel Mihai Paraschiv

    Vice-rector - Liaison with the social and business environment, cooperation with students, ASE

    Portfolio Item

    Colin Lovering

    Event Moderator, CHAIRMAN - British Romanian Chamber of Commerce

Registration


 

    • €149

    • Individual

      • Regular seating
      •  
      •  
      •  
    • Register
    • €1,190

    • Corporate Table

      • Eight seats per table
      • Corporate name with logo on table card at the event, preferred placement
      • Corporate name mentioned on website
         
    • Register
    • €536

    • 4 Tickets

      • 4 Regular seats
      •  
      •  
      •  
    • Register
Early bird registration until February 23rd: 20 per cent discount
Fees do not include travel, accommodation or other costs
Hi! My name is . I would like to register for the pack . Contact me on and Phone
Please read thecarefully.

Our Partners


To receive information on how you can increase awareness of your brand or re-affirm your status as a key player or major investor, please do not hesitate to contact us on email: events@thediplomat.ro or phone: +40 31 422.23.69

Organized by

sp1
sp1

Diamond Partner

sp1

Strategic Partner

sp1
sp1

Gold Partners

sp1
sp1
sp1
sp1
sp1
sp1
sp1

Partners

sp1
sp1

With the support of

sp1
sp1
sp1
sp1
sp1
sp1

Venue

Sheraton Bucharest Hotel - Platinum Hall

5-7 Calea Dorobantilor St., District 1, Bucharest, 010551, Romania

TEL: +40-21-201-5000

Contact


For general informations regarding the event and for press inquiries please contact Mirela Gavra at email: mirela.gavra@thediplomat.ro or phone: +40 31 422.23.69.

Address

20, Brailita Street, 1st Floor
Sector 3, Bucharest,
Romania

Phone

+40 31 422.23.69
+40 726 652 932