Romanian Outsourcing Summit


Fourth Edition
Hilton Hotel, Bucharest
22 March 2018

Register

About the Event


Outsourcing Today, the integrated communication platform of the business services sector, presents the Fourth Edition of Romanian Outsourcing & Shared Services Summit on March 22nd at Hilton Hotel, Bucharest. The event provides opportunity for the industry’s professionals to learn, network and build new alliances & partnerships that will transform their business.
In the context that Romania has more than 100 thousand specialists employed in the outsourcing and business services industry and an unpredictable economic environment, we are committed to continuously support the industry. In the last three years, over 1000 participants from diverse backgrounds and organizational maturities gathered within Outsourcing Today events to share how they're cultivating change and innovation within their organizations, tackling the increased consumerization of HR and delivering business enablement.
Romanian Outsourcing & Shared Services Summit is a tightly focused networking, business development and learning platform for executives from SSC, ITO, BPO organizations.
The main trends the global business landscape faces right now, ruled by the impact of internet and interconnectivity are technology disruption and digitization and the winning organizations are those that can adapt quickly and drive business transformation on an ongoing basis.


TOPICS

• Authorities’ strategies and plans for the industry
• Legislative changes and challenges, government grants and local tax exemptions
• Romania’s main competitive advantages as an outsourcing destination
• RPA
• Digital redefining the industry
• Cloud enabled infrastructure. The merger of outsourcing and cloud sourcing
• New models to increase sourcing’s proactiveness in supporting the organization’s digital business transformation.
• Artificial intelligence and cognitive – getting ready for the machines…
• Cybersecurity concerns
• Omnichannel infrastructure
• Transitioning from transactional to value-adding shared service centers
• Digital labor becoming a reality that could help to overcome the labor shortage
• Challenges of the global changes – technology and the introduction of AI – as tools that repositions the importance of human capital
• The industry’s need to shift from a resource user to a resource creator
• The skill-sets required to be successful in shared services changing field
• Adapting to future workforce trends whilst balancing intelligent automation, digitalization, and millennial teams

Agenda


March 22, 2018
8:30 - 9:00
Registration
9:00 - 10:30
PLENARY SESSION: TENDENCIES IN OUTSOURCING LANDSCAPE, OPPORTUNITIES AND CHALLENGES
The plenary session brings together industry representatives, experts, academic figures and authorities to discuss the steps to be done towards an efficient cooperation between authorities and the industry stakeholders and the legislative changes that will alter the actual business model.
Topics:
• Authorities’ strategies and plans for the industry
• Legislative changes and challenges, government grants and local tax exemptions
• Romania’s main competitive advantages as an outsourcing destination
10:30 - 10:40
Q&A
10:40 - 11:00
Coffee Break
11:00 - 12:15
FIRST SESSION: DIGITAL TRANSFOMATION
The first session focuses on the digital transformation, the artificial intelligence revolution upending every sector of the economy. This promises huge opportunities to businesses that invest early while others could get left behind. The organizations are rapidly transforming to agile enterprises that require rapid development cycles and close coordination between business, engineering and operations.
Topics:
• RPA
• Digital redefining the industry
• Cloud enabled infrastructure. The merger of outsourcing and cloud sourcing
• New models to increase sourcing’s proactiveness in supporting the organization’s digital business transformation.
• Artificial intelligence and cognitive – getting ready for the machines…
• Cybersecurity concerns
• Omnichannel infrastructure
• Transitioning from transactional to value-adding shared service centers
12:15 - 12:25
Q&A
12:25 - 12:45
Coffee Break
12:45 - 14:00
SECOND SESSION: DIGITAL TALENT – FUTURE WORKFORCE TRENDS
The second session covers the future workforce trends. Digital transformation, automation, and the data revolution are not just shaking up how companies operate, they are greatly impacting the kind — and quality — of services of the outsourcing firms. Still, for industry companies, it is employees who are most important, because more than three quarters of the players on the market are planning to increase employment on the short term.
Topics:
• Digital labor becoming a reality that could help to overcome the labor shortage
• Challenges of the global changes – technology and the introduction of AI – as tools that repositions the importance of human capital
• The industry’s need to shift from a resource user to a resource creator
• The skill-sets required to be successful in shared services changing field
• Adapting to future workforce trends whilst balancing intelligent automation, digitalization, and millennial teams
14:00 - 15:00
Networking Lunch

Confirmed Speakers


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    Manuela Catrina

    State Secretary
    Ministry of Communication and Information Society

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    RALUCA ANDREEA POPA

    PhD, Advisor
    Ministry for Business, Trade and Entrepreneurship

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    Vivek Bakshi

    General Manager
    Wipro

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    Cristian Cilibiu

    Vicepresident Knowledge Sharing
    ABSL

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    ANDREEA PAUN

    Managing Partner
    GRIFFES

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    Irina Şerşun-Gürtler

    Coordinator Management Consulting Practice
    Noerr Finance & Tax

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    Francesca Postolache

    Partner, Audit Services, Leader of The Academy
    PwC

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    George Didoiu

    Associate Director, Office Agency
    Colliers

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    Krzysztof Kmuk

    Emerging Markets Development Manager
    CIMA CEE

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    Colin Lovering

    Event Moderator, CHAIRMAN - British Romanian Chamber of Commerce
    Senior Vice-President, Avison Young Romania

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    Mihaela Humelnicu

    Finance Partner
    CIMA representative in Romania

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    Olivier Hecq

    Head of SSC IT
    SGEBS

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    Antoniu Panait

    Managing Director
    Vastint Romania

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    Olga Botusan

    EMEA Human Resources Director
    Stefanini

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    Andreea Axenie

    Head of Operations - Associate Vice President
    Wipro BPS

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    Iulia Nare

    M&A HR Lead
    Genpact Europe

Registration


 

    • €149

    • Individual

      • Regular seating
      •  
      •  
      •  
    • Register
    • €1,190

    • Corporate Table

      • Eight seats per table
      • Corporate name with logo on table card at the event, preferred placement
      • Corporate name mentioned on website
         
    • Register
    • €536

    • 4 Tickets

      • 4 Regular seats
      •  
      •  
      •  
    • Register
Early bird registration until February 22nd: 20 per cent discount
Fees do not include travel, accommodation or other costs
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Our Partners


To receive information on how you can increase awareness of your brand or re-affirm your status as a key player or major investor, please do not hesitate to contact us on email: events@thediplomat.ro or phone: +40 31 422.23.69

Organized by

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Diamond Partner

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Gold Partners

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Strategic Partners

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Partners

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Venue

Hilton Hotel Bucharest

1-3 Episcopiei St., District 1, Bucharest 010292, Romania

TEL: +40-21 303 3777

Contact


For general informations regarding the event and for press inquiries please contact Mirela Gavra at email: mirela.gavra@thediplomat.ro or phone: +40 31 422.23.69.

Address

20, Brailita Street, 1st Floor
Sector 3, Bucharest,
Romania

Phone

+40 31 422.23.69
+40 726 652 932